How can we help?
Answers to the most common questions about access, billing and refunds.
Access
I can't find my access email
Digistore24 sends your access link right after checkout, from an address containing "digistore24". Check spam and promotions, and search for "Natural Protocol" or "Digistore24". If it's not there after 15 minutes, email us and we'll resend it.
Can I read it on more than one device?
Yes. Open your access link on any device's browser — there's nothing to install.
Billing
Why does my statement say "Digistore24"?
Digistore24 is our authorized reseller and payment processor, so all charges are billed under their name. This is normal and shown at checkout before you pay.
Is this a subscription?
No. Natural Protocol is a one-time payment of $23 USD, and the optional 30-Day Habits Companion is a one-time payment of $57 USD. There are no recurring charges.
I was charged for an add-on I didn't mean to add
The add-on step clearly states the price and requires an explicit click to add it. If you believe you were charged in error, email us your order number and we'll refund that specific item. Your original order is not affected.
Refunds
How do I request a refund?
Email supportdainfo@gmail.com with your order number within 60 days of purchase, or request it directly through Digistore24's buyer support. No explanation needed. See the Refund Policy.
How long does a refund take?
Once approved, Digistore24 typically processes refunds within a few business days, though your bank may take longer to reflect it.
Still stuck?
Email us directly and we'll get back to you personally, usually within one business day.
Email supportdainfo@gmail.com